F.A.Q

Do I need an appointment for walk-in services?

No appointment is necessary for our drop off service. Simply come in during our regular business hours (M-F 930-4 & Sat. 9-1) and we’ll be glad to help.

For large Express Shreds (10 or more boxes) you’re encouraged to call in advance so we can quickly accommodate your needs.

Do you provide the boxes for documents?

We do not provide or sell boxes; you are required to obtain your own containers. However, we do offer bin services where you can skip the boxes and empty your documents directly into our 65 gallon lockable bins.

How do I know my documents have been shredded?

With any pickup or drop off of documents, Mansfield shredding will issue and provide a certificate of destruction for your records. This notifies you of when your documents were destroyed, and relieves you of liability.

How is pricing determined?

Prices are based on the size of your container and not by weight. Use the prices listed as a reference.

If I drop off, how long before my documents are destroyed?

With drop off, your documents are shred in the order they came through the door; always within 2 business days.

Is Mansfield Shredding insured and/or compliant?

Yes, Mansfield Shredding is fully insured and compliant with 201 CMR 17.00 – Standards for the Protection of Personal Information of the Commonwealth of MA, the federal Standards for Privacy of Individually Identifiable Health Information (“PHI”) 45 CFR parts 160 and 164 (HIPAA/Privacy Rule), the Health Insurance Portability and Accountability Act (HIPAA), modification of HIPAA under the American Recovery & Revitalization act (ARRA), Health Information Technology for Economic and Clinical Health Act (HITECH act).

What forms of payment do you accept?

We accept cash, checks, and all major credit cards (American Express, Discover, Visa, and MasterCard).

What happens to the paper after it is shredded?

All shredded paper is recycled at a secure NAID certified facility. In 2013 alone Mansfield Shredding is responsible for the preservation of 2,294 trees through its recycling programs.

What is a file size box?

The dimensions for a file box are approximately 12x10x24. (I.e. your standard file drawer)

What is a Standard Box?

The dimensions for a standard box are approximately 12x10x15. (I.e. Your standard WB Mason or Staples 10 ream copy paper box).

What is express shredding?

Express shredding is where you can watch your documents being destroyed immediately in front of you.

When I bring in shredding; am I required to remove paper clips, staples, folders etc.?

No, that’s part of the service we provide. Anything that does not get fed through the shredder will be removed by our trained staff.

When I bring in shredding; are documents required to be in boxes?

No, any container you store your documents in is sufficient. Price varies with the size of your container. The dimensions and prices given on our website are just a reference point.

Why shred?

There are many important reasons: Shredding preserves your company’s reputation by protecting yours and/or your customer’s personal information. It also enables you to reduce storage costs of unneeded or out-of date documents. And finally, it’s the law!

Will someone help me carry my boxes in?

Absolutely! Make sure we are aware you’re here and we will gladly carry ALL of your boxes in for you.